Questions?

What makes your cookies different?

All of our cookies are baked from scratch with no preservative and use premium ingredients, such as French Valrhona dark chocolate, Nielsen-Massey Bourbon-Madagascar vanilla, Maldon sea salt, King Arthur flour, and Bob’s Red Mill products.

In particular, Valrhona dark chocolate is intensely chocolatey, smooth, and used by high-end pastry chefs and chocolatiers around the world. Nothing compares to it.

Where are you?

Our cookies and breads are baked fresh at home in Tempe, AZ and are produced under Arizona’s Cottage Food Program.

How do I get my cookies and breads?

We offer free delivery within a 15 mile radius of our kitchen (checkout to see if you qualify) or we can ship via USPS to anywhere within the State of Arizona for a small flat rate.

What if I’m farther than 15 miles… can I pick up the cookies?

Do you have a pickup spot?

Unfortunately we don’t, but if you fall outside of the free delivery zone and want to save on the shipping cost, we’ll be glad to deliver somewhere within it for free. Just enter a public meetup location, for example a grocery store, in the “Ship to a different address?” section during checkout and indicate that this is a meetup spot in the Order Notes.

Why don't you ship outside of Arizona?

Arizona’s Cottage Food Program prohibits shipment of goods outside of Arizona’s state limits. Please follow our Instagram and Facebook accounts, or sign up to the Lilu newsletter to be the first to know if this changes in the future.

When will I get my cookies and breads?

We bake our cookies and breads on an order by order basis to ensure our goods arrive to you fresh. Typically an order of 1-3 items will take approximately 3 (three) business days to process and ship. Delivery times will depend on the method chosen at checkout.

Are your products nut/glutten free or vegan certified?

We do not bake our cookies and breads in a nut/gluten free or vegan certified kitchen, so cross contamination may occur. Many of our standard ingredients also include labels that they “MAY contain eggs, milk, nuts, peanuts, soy and/or wheat”. 

Do you have glutten-free or vegan products?

Not at the moment, but we’re always working on new cookie and bread recipes. Please follow our Instagram and Facebook accounts, or sign up to the Lilu newsletter to keep up to date with new cookies and breads.

How long do your cookies last?

We use no preservatives in our cookies, so we recommend that you transfer them to an air-tight container, such as a cookie jar or tupperware bin upon arrival. Also, do not to mix different types of cookies in the same container, as some will suck the moisture out of the other cookies. Doing so will help the cookies retain their texture for approximately 2 (two) weeks.

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